Order Information

Made To Order

Every order (unless otherwise stated on the product screen) is made to order. This means that once your order is placed we select your specific items and print them just for you.

This does mean that once your order has been processed we can only take returns or exchange if you have received the incorrect item, or if it is faulty. More info can be found in our Terms and Conditions here.

If you place an order but have noticed a mistake and would like to alter it please get in touch as soon as possible. If you tell us before we process your order (the next Friday at 4pm) we should be able to update your order for you. If it’s after that time still let us know just in case there’s anything we can do.

Weekly Processing

We currently process orders on a weekly basis. Every Friday at 4pm we tally up the previous week’s orders and add them to our print queue.

We strive to have them ready and sent out by the end of the following week, but unforeseen circumstances can delay dispatch. In the unlikely event of that happening we’ll let you know.

If you are in a particular rush to receive your order please get in touch and we will do what we can. An extra charge may be applicable.

International and EU Orders

As of 1st July 2021, orders from within the EU may be subject to additional duties and taxes when they arrive in your country. At the moment we have decided not to charge extra up front to cover this, but instead you will be responsible for paying any fees that may occur when the order enters your country.

The same also applies for all other international orders.

Please get in touch if you have any questions.

Delivery

We send most orders via Tracked Royal Mail unless otherwise stated. Larger orders will be sent by courier. The price of postage depends on your order and is calculated in your basket.